Our FAQ
Your Questions about Generators: Our Answers
Do I need a permit to install a generator in Quebec?
Yes. Electrical connection work must be performed by a contractor holding a valid RBQ license (subcategory 16). Municipal permits may also apply depending on your location. Contact us to assess the requirements for your project.
Is my commercial or industrial building subject to mandatory maintenance standards for its generator?
Yes. Any building whose generator powers emergency circuits — fire pump, emergency lighting, alarm — must comply with the CAN/CSA-C282 standard. Our maintenance reports are designed to meet these regulatory requirements.
How often should I have my generator serviced?
As a general rule, professional maintenance is recommended once or twice a year, depending on the type of building, fuel, and frequency of use. We tailor our maintenance programs to your equipment and insurance requirements.
How do I choose the right generator for my property?
The choice depends on the area to be powered, priority equipment, and available fuel (natural gas, propane, diesel). A load assessment is necessary to properly size the equipment. Our free quote includes this analysis.
Is it better to buy a new or used generator?
Both options are valid. A new unit comes with a full manufacturer’s warranty. A used unit can offer significant savings if it has been properly inspected. We offer both and will advise you based on your budget and needs.
What should I do if my generator breaks down during an emergency?
Contact us immediately; we are available 24/7. We will prioritize your service call and resolve the issue quickly. In the meantime, avoid attempting to repair any equipment connected to the electrical grid.
What are load banks used for, and why should you rent one?
A load bank simulates a real power outage to test your generator’s performance under full load. This is an essential step to validate the reliability of a backup system, particularly for commercial and institutional buildings. GenSOL Énergie offers this rental service.
Can a solar system replace my generator?
Not entirely. A solar system reduces your grid consumption and can power certain equipment, but it does not guarantee an autonomous backup power supply in the event of a prolonged outage. Combining both systems offers the most comprehensive solution for energy self-sufficiency.
Do you offer maintenance services for fire pumps?
Yes. We provide maintenance, repair, and emergency service for fire pumps in commercial, industrial, and institutional buildings. Regular maintenance is essential to maintain regulatory compliance and ensure the proper functioning of your fire protection system.
